Upgrade

[ClaireT636]

Hi all, sorry if this is the wrong place.

I'm trying to upgrade from fibre 65 to 150, although I haven't received a confirmation email and the engineer is supposedly coming out today. It still says upgrade to fibre 150. 

Thanks in advance!

[Arne-TalkTalk]

fibre 65 will carry on until the switch

[ClaireT636]

I thought that was weird too, hopefully they come through and it's not something wrong with my phone haha.  

Do I still need to renew the fibre 65 or will it carry over?

Thank you

[Arne-TalkTalk]

Strange.  The install is set for the 12.10.23 so you should start receiving SMS messages nearer that date. 

Regards

[ClaireT636]

Hi, I've checked my yahoo spam folder too and there's nothing in there which is why I was confused as to why I'd had no confirmation email

[Arne-TalkTalk]

it was to a yahoo address, which is different from the one you used for the community. 

[ClaireT636]

Thanks mate, I have done they're empty for some strange reason. At least the confirmation is there.

[Arne-TalkTalk]

Hi @ClaireT636

I can see a confirmation sent today 27th, have you checked your spam junk mail folders. 

[Gliwmaeden2]

Phone or use Chat directly if worried, to speak to the full fibre team, @ClaireT636.

03451 720088