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ClaireT636
Chatterbox
Private Message

on ‎27-09-2023 10:23 AM

Message 9 of 9

Hi all, sorry if this is the wrong place.

I'm trying to upgrade from fibre 65 to 150, although I haven't received a confirmation email and the engineer is supposedly coming out today. It still says upgrade to fibre 150. 

 

Thanks in advance!

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8 REPLIES 8

Arne-TalkTalk
Support Team
Staff
Private Message
In response to ClaireT636

‎27-09-2023 02:25 PM - edited ‎27-09-2023 02:26 PM

Message 1 of 9

fibre 65 will carry on until the switch

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ClaireT636
Chatterbox
Private Message
In response to Arne-TalkTalk

‎27-09-2023 02:15 PM - edited ‎27-09-2023 02:17 PM

Message 2 of 9

I thought that was weird too, hopefully they come through and it's not something wrong with my phone haha.  

Do I still need to renew the fibre 65 or will it carry over?

 

Thank you

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Arne-TalkTalk
Support Team
Staff
Private Message
In response to ClaireT636

on ‎27-09-2023 01:41 PM

Message 3 of 9

Strange.  The install is set for the 12.10.23 so you should start receiving SMS messages nearer that date. 

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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ClaireT636
Chatterbox
Private Message
In response to Arne-TalkTalk

on ‎27-09-2023 12:34 PM

Message 4 of 9

Hi, I've checked my yahoo spam folder too and there's nothing in there which is why I was confused as to why I'd had no confirmation email

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Arne-TalkTalk
Support Team
Staff
Private Message
In response to ClaireT636

on ‎27-09-2023 12:22 PM

Message 5 of 9

it was to a yahoo address, which is different from the one you used for the community. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

ClaireT636
Chatterbox
Private Message
In response to Arne-TalkTalk

on ‎27-09-2023 12:16 PM

Message 6 of 9

Thanks mate, I have done they're empty for some strange reason. At least the confirmation is there.

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎27-09-2023 11:48 AM

Message 7 of 9

Hi @ClaireT636

 

I can see a confirmation sent today 27th, have you checked your spam junk mail folders. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎27-09-2023 10:37 AM

Message 8 of 9

Phone or use Chat directly if worried, to speak to the full fibre team, @ClaireT636.

 

03451 720088

Gliwmaeden2, a fellow customer.

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