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mkohtamaki
First Timer
Private Message TalkTalk

on ‎09-03-2024 09:37 AM

Message 3 of 3

Hi, 

we were due an upgrade to our broadband but there was an issue with the original delivery and we had to send it back. We were then supposed to get a replacement order but nothing was sent. Could we still get the upgrade, as originally agreed, please? Thanks 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎11-03-2024 12:54 PM

Message 1 of 3

Hi mkohtamaki

 

There is an order going through with a go live date of 25th March. 

 

Regards

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KeithFrench
Community Star
Private Message TalkTalk

on ‎09-03-2024 10:51 AM

Message 2 of 3

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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