NEED SOME HELP?

andrewismith · ‎04-10-2023

Hi,

My wife works from home for NHS her laptop bring up a java applet for a VDI Client login, when she tries it while connected to a mobile hotspot it's fine, on wi-fi or ethernet it doesn't. Is there anything blocking VPN or VDI Client on my service?

I'm on Future Fibre. Thanks.

Regards,

Andy.

Debbie-TalkTalk · ‎05-10-2023

Hi Andy

Thanks for your reply.

Are you using the eero or WIFI hub router?

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andrewismith · ‎05-10-2023

Hi,

Yes that's the number assigned to my account, in on Fibre 900 VoIP. Shall I message you my account ID?

Regards,

Andy.

Debbie-TalkTalk · ‎05-10-2023

Hi andrewismith

Thanks for your reply.

Have you added the correct number? (I'm unable to locate any details) Do you have a FTTC or FTTP connection?

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andrewismith · ‎05-10-2023

Profile updated Debbie, thank you.

Debbie-TalkTalk · ‎05-10-2023

Hi Andy

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

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KeithFrench · ‎05-10-2023

Which make/model of router do you have and what firmware version is it using? Which exact VPN client does your wife use

Keith
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NEED SOME HELP?

VDI Client (Java Applet) being blocked