WAN IP ADDRESS FAILURE ON EERO SET UP

[LiamG7]

 

Same problem as everyone else with same subject.

Countless conversations on chat and some phone. Repeated diagnostics, Openreach sent to resolve, claims (texts/emails) to have resolved but same issue in the app failing at the wan ip address.

Any actual help would really be appreciated…

[LiamG7]

Just to add some further detail... i know my equipment is fine as set it up the night before activation (Thu 21st) and had wit working fine with my old provider.

I'm hoping i'm another case where the Manchester team either amend something on the account and it gets me up and running or, Openreach use the ONT serial number and rebuild the line/transfer ownership.

[LiamG7]

Added now alongside the phone number.

Thanks!

[Michelle-TalkTalk]

Hi Liam,

Could you also add your Account Number to your Community Profile. Please do not post any personal information on the Community.

Thanks

Michelle

[LiamG7]

Thanks very much!

[KeithFrench]

Thank you for creating your own thread @LiamG7.

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.