WiFi dropping out

[Wigan]

My WiFi internet connection has been dropping  out over the last 3/4 days .. I’ve had to switch the router on and off multiple times a day .. a general issue ? Or just mine .. given up with the talk talk chat after over an hour waiting for an agent 

[Michelle-TalkTalk]

No problem 🙂

Michelle

[Wigan]

Thankyou Michelle 

[Michelle-TalkTalk]

Good morning,

I'm glad to hear this and thanks for confirming 🙂 We haven't been advised on the root cause as yet.

Thanks

Michelle

[Wigan]

WiFi connection seems to have settled down post the fix mid last week.  Thanks to everyone for the help and messages.  Do we know what caused the issue in the first place ? 

[Debbie-TalkTalk]

Hi @SteveO99! 

Oh good, no the fix should still be rolled out this morning. It was just to get you back online in the meantime.

Thanks

Debbie

[SteveO99!]

Hi Debbie,

Actually I have just called my line and it is now operating, so WIFI has come back of its own accord, as it did yesterday.

[SteveO99!]

Hi,

I will not be able to until I get home from work. Will this be an issue?

[Debbie-TalkTalk]

Hi @Wigan 

No problem. We will keep adding updates here too Service Status | TalkTalk Help & Support

@SteveO99!  Please can you do a quick reboot of the router this morning for me?

[SteveO99!]

Thanks Debbie. My router is currently on just not receiving WIFI or allowing calls, so assume I just leave alone and it will hopefully start working.

[Wigan]

Thankyou Debbie 

[Debbie-TalkTalk]

Hi @Wigan and @SteveO99! 

I've just been advised that the engineers are hoping that they will be done by 9.30am this morning so we'll post back to confirm once this has been fully completed so you can retest.

[SteveO99!]

Debbie,

My WIFI has dropped again this morning (18th) at 0730. When is the fix going to be deployed do you know??

[SteveO99!]

Mine has just dropped of this morning at 0730, so would say no the fix has nit been deployed yet, if indeed it is going to work...

[SteveO99!]

Good Morning,

My WIFI has been dropping on/off since Friday. I rebooted the router again last night  was hoping with the message that a fix was going to be deployed that it would now be working. .. 0730 this morning the WIFI dropped again. The message on the Web site states that Talk Talk will have initiated the fix by this morning (Wednesday 18th) , does that mean by midday???

[Wigan]

Thankyou Debbie .. yes another user helpfully pointed me to this last night.  Was the fix deployed successfully ? And everything should be back to normal now ? Do you know ?

[Debbie-TalkTalk]

Hi @Wigan 

This is the latest update on this fault.

Update 8:40PM  December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

[ferguson]

No worries, I can only share your frustration and that of the many others affected and hope that this is resolved soon. 

[Wigan]

Thanks 

[ferguson]

It still appears to be ongoing sadly, keep an eye out here:

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

[Wigan]

Any update on this one Karl .. ? Gather the connection has been worse today .. thanks