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on 21-02-2024 12:45 PM
Since installing full fibre, the router has been moved to a less central position in the house and the WiFi doesn't reach all the rooms. Thinking of getting a booster. How do I get the TalkTalk one? Not easy to work out how to do this on TalkTalk's website!
on 20-03-2024 03:30 PM
OK Charlotte, I've ordered them, they should be with you within a couple of working days
Chris
Chris, Community Team
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on 20-03-2024 02:55 PM
Hi Chris,
Yes it would be great if we could give those a try please. Many thanks,
Charlotte
on 20-03-2024 10:20 AM
Hi Charlotte,
I'm really sorry but unfortunately I can't order the booster for you as it isn't specified for your package. I can send wifi extenders if you want to give them a try?
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 19-03-2024 06:22 PM
Hi Debbie,
I didn't receive this Booster, but would still like to try one. I'm pretty sure I added the information you needed on my Community Profile, but is there anything else I need to do?
Thanks,
Charlotte
on 21-02-2024 01:33 PM
Hi Charlie_b
Please can you add your name and TalkTalk account number to your Community Profile, I can then send this out for you.
Thanks
Debbie
on 21-02-2024 01:28 PM
Yes, that would be great. Thank you.
on 21-02-2024 01:18 PM
Hi Charlie_b
I can send you a WIFI booster for testing to see how the connection compares, would you like me to arrange this?
on 21-02-2024 01:12 PM
Sorry, router not 'modem'
on 21-02-2024 01:11 PM
Hi Michelle
It looks like the Fibre Connection box. We were supplied with an Eero but the engineer could not use it because it needed more output sockets I think. We are therefore using the same modem we had before.
on 21-02-2024 01:01 PM
Hi Charlie,
Just to confirm, does it look like the below? The grandstream should be a digital voice adapter for VOIP.
Setting up your eero | Future Fibre | TalkTalk Help & Support
Thanks
Michelle
on 21-02-2024 12:56 PM
Hi Michelle, Thanks - we're using a wifi hub. It says 'Grand Stream' on it.
on 21-02-2024 12:50 PM
Hi Charlie,
Are you currently using a wifi hub or an eero please?
Thanks
Michelle