Monday
Message 10 of 10
Wifi light on router is not lit and I can't connect to the router on 192.168.1.1
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Wifi
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9 REPLIES 9
Wednesday
Message 1 of 10
Hi
What is your WPA Query ?
Karl
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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Tuesday
Message 2 of 10
Thank you Karl, that won't be necessary, I have now managed to connect via cat5 cable and it is now sorted. I do have another query about WPA security, is it better to start a different thread for that?
Peter
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Tuesday
Message 3 of 10
Hi
Would you like to try another router ?
Karl.
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Tuesday
Message 4 of 10
I can't connect to wifi as the wifi light on the router is not lit, so no wifi, when it is lit there is no problem connecting with a phone.
Peter
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Tuesday
Message 5 of 10
Hi
If you are trying to connect over wifi from a phone, always try a different browser, I find Opera browser is useful for testing.
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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Tuesday
Message 6 of 10
I have a very old desktop that I will try, but the software is really old and I hope the browser will allow me to connect to the router.
Peter
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Tuesday
Message 7 of 10
Hi
Do you have any devices you can connect via ethernet to access the router ?
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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Tuesday
Message 8 of 10
No, That didn't work, I have a feeling that I need to connect a computer to the router with a cat5 cable, but I no longer have a computer with a cat5 port.
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Tuesday
Message 9 of 10
Hi
Have you tried a pin reset of the router - hold a pin or paperclip in the reset hole at the back for 10 seconds and this will fully reset the router.
Lat me know if this helps.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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