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damaged equipment

bel8bel8
First Timer
Private Message TalkTalk

on ‎13-10-2024 05:59 PM

Message 3 of 3

Looks like the installation was faulty, now the box outside my house is falling off the wall and I've lost all phone and TV services, so having to use my wifi on my phone to communicate

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎14-10-2024 07:31 AM

Message 1 of 3

Hello,

 

I'm sorry to hear this. Please can you add your name and account number to your Community Profile. Please do not post any personal information on the Community.

 

Thanks

 

Michelle

 

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ferguson
Community Star
Private Message TalkTalk

on ‎13-10-2024 06:08 PM

Message 2 of 3

Oh dear. Can you provide a bit more detail, maybe even include a pic of the damage? Who made the installation? If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond when they are back online from tomorrow. 

 

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