no contact

[marauder1838]

I put in an order for full fibre on the 18th of December and picked the installation date as required. other than the welcome to full fibre email i received i have had no contact and no equipment has been received, and the installation date is only a few days away.

[Gliwmaeden2]

The equipment often only arrives on the day / with the engineer, @marauder1838.

Still worth making contact with customer services for peace of mind. 

[ferguson]

The quickest way to check would be to contact customer services directly, given that the support team here won't be back online until Monday.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529 

For the support team here to look into this for you make sure that your personal details including TalkTalk phone number, account number or order number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.