replacement router
on 08-10-2024 05:35 PM
Message 10 of 10
My replacement router died and I got in touch with a live agent who promised a replacement, however, he was unable to advise when the replacement will be delivered. How do I track the delivery of a replacement router?
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9 REPLIES 9
on 10-10-2024 06:37 AM
Message 1 of 10
Morning,
I'm glad to hear this and thanks for the update 🙂
Thanks
Michelle
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on 09-10-2024 11:15 PM
Message 2 of 10
Glad to see that. To be fair to the live agent it seems that they did place the order for you, but it took some time to work through to the delivery stage.
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on 09-10-2024 11:03 PM
Message 3 of 10
Thank you all very much for your help. I've just received an email from yodel advising that an order has been placed and the router will be delivered in 48hrs. Not sure what happened with the live agent who was supposed to place the order, but in any event I am very grateful for the prompt and helpful responses in this chat. I need wifi for work and my children need for school so your help is greatly appreciated🙏🙏🙏
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on 09-10-2024 09:13 PM
Message 4 of 10
It looks like you have now, the support team should pick this up again tomorrow.
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on 09-10-2024 08:30 PM
Message 5 of 10
Hi Debbie I think I updated my profile name and number but this platform is very confusing and not user friendly at all.
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on 09-10-2024 05:25 PM
Message 6 of 10
Hi @Angelat123 did you update your profile as @Debbie-TalkTalk requested? She will then be able to give you a quick answer and check everything is going correctly. As I said earlier 48 hours but if someone pressed the wrong button, needs to be checked for you.
I don't work here and all my opinions are my own.
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on 09-10-2024 05:21 PM
Message 7 of 10
Hi Divsec, I spoke with the agent the day before yesterday. My issue is that I have no idea when to expect this and need it for work and my son needs for school. Hotspotting can only go so far
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on 09-10-2024 07:27 AM
Message 8 of 10
Hi @Angelat123
Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.
Thanks
Debbie
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on 08-10-2024 09:47 PM
Message 9 of 10
Hi @Angelat123 it's usually within 48 hours so when did you talk to the live agent?
I don't work here and all my opinions are my own.
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