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rerouting external cable

fionafraser
First Timer
Private Message

on ‎23-08-2023 09:29 AM

Message 2 of 2

who do i contact to have the cable from the street to my property rerouted? My neighbour is putting in a driveway and the cable runs under that ground. 

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1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎23-08-2023 10:00 AM

Message 1 of 2

Hi

 

To have a cable rerouted, will cost £128 and the lead time would be around 2 to 3 weeks as BT see this as cosmetic rather than a fault. What complicates things in this instance, is that the cable is running under another property. If Openreach need to access toe property or dig to access the cable then they have to follow a process to request access from the property owner, and would not take any action until the relevant forms were signed by the property owner.

 

If your neighbour goes ahead and this caused a fault with your line, then openreach would attend quicker and treat this as a loss of service fault with no charge to you.

 

Thanks  

Karl. 

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