Spoke to the FF team on chat. They can see an order but can't open it due to an error message. Suggested that I phone the Sales team, who insisted that I speak to the FF team. When I told them that I'd just spoken to FF so THEY spoke to them.
Got passed over to another person who said "there's been a glitch" because they have two systems; one with orders and one with notes, apparently there were notes but no order (or something like that), but the upshot is that my order has not gone through AGAIN.
They gave me the option of just re-ordering or escalating it to try and sort this order out, making pains to point out that this would take three to five days whereas they could place a new order right now...obviously didn't want me to escalate it. So I did.
So it's been left that I've got to wait another three to five days for the investigation and THEN I have to place ANOTHER order.
Clown World, we're living in Clown World I tell you!
