Appalling service. This is day 7 with no internet. Failed last Friday afternoon. Couldn't contact you after 5.30 - no one in the team and webchat didn't work. Issue couldn't be resolved remotely on Saturday - engineer required. They don't work weekends - appointment for Monday between 1-6pm. Engineer arrived at 6.05 pm. Didn't have the equipment or training to try and resolve the fault - second engineer to call out Tuesday, no time slot. Called out on Tuesday - here for most of the afternoon. Couldn't get service restored - further diagnostics required. Called back out on Wednesday. Couldn't get service restored. Fault closed as unresolved. Spoke with Luke in the Fibre team - who was genuinely very helpful. Upshot was needed another engineer visit. Same 5 hour window - no engineer, no contact, no nothing, no internet. No webchat available. Fibre team unavailable after 5.30. What is going on?! I am beyond frustrated. This level of service is appalling. And this is also on the back of having already received compensation for failing to provide the eero as promised.
