Broadband Package

[Maggie921]

Hi there, I have recently moved to talktalk from shell. I used to have landline only, but now I have to have a package called Fast Broadband. Does this mean I now have broadband? I have no equipment or anything?

many thanks

[Arne-TalkTalk]

Hi Maggie921

Your package is a Phone only service, showing as UK Weekend Line rental , where did you see the fast broadband package? 

[Gliwmaeden2]

@Maggie921, Talktalk doesn't do landline only.

But their Fast Broadband package is basic Broadband, and it comes down the same line as your phone.

They will be assuming that you have a Shell router, but if you want to make use of the Internet, do contact the Shell migration support team via Chat over the weekend or phone on Saturday (9am - 6pm).

If you have a smart phone then you can set it to use WiFi instead of data, which can save money and give good enough speeds for sending email, browsing, banking,  Facebook  and YouTube. 

Phone number for customer support:

03451 720088 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Staff are not back on here before Monday.