Landline fault

[Willow66]

I reported a fault on my landline on 17th January but have heard nothing from Talk Talk since then and the fault has not been fixed.   I am not able to make or receive calls - there is a crackle on the line when I pick up the handset.  Please could this been addressed asap.

many thanks.

[Debbie-TalkTalk]

Hi @Willow66

Openreach have now closed the fault as resolved, is everything working ok now?

Thanks

[Debbie-TalkTalk]

Hi Willow66

The fault is currently with the line engineer. I will check on this again in the morning for further updates.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Willow66

Thanks for your reply.

This fault has been escalated to Openreach to be investigated by a line engineer.

I will continue to monitor for additional updates and I will post back on this thread as soon as I have further information.

Debbie

[ferguson]

What sort of socket do you have?

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

[Willow66]

I do not have a test socket.   My landline is still not working and the fault was reported on 17th January.  Please can this be fixed ASAP.

[Michelle-TalkTalk]

Good morning,

How are you getting on?

Thanks

Michelle

[Debbie-TalkTalk]

Hi Willow66

I'm really sorry to hear this.

The line test has detected a potential fault. Can I just check, is the phone connected at the test socket at the moment?

Thanks

Debbie

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.