Landline - no dialtone + incoming calls going straight to voicemail

[jlyons1978]

Hi

Over the weekend, I have lost the ability to receive or make calls on my landline. Internet appears to be unaffected, so I have done the usual tests - check on the test socket with a wired handset.

Fault was checked on the website, and they confirm that there is a fault, and that I need to speak with a Team member. The blue button does not link to anything though, with no chat window coming up or details of a phone number to contact.

Please can someone help to resolve this?

[Philile-TT]

Have you tested your phone in the test socket before contacting us?

[jlyons1978]

Yes

[Philile-TT]

Please confirm that your telephone is correctly connected to your master socket?

Yes - Telephone connected correctly

No - Not checked

[Philile-TT]

A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 6 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.

[jlyons1978]

No for all

[Philile-TT]

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[jlyons1978]

Hi

I'm home now to do whatever tests are necessary.

[Philile-TT]

We will be here till 18:00pm please write back when you are at home.

[jlyons1978]

I expect to be home late afternoon (16:30 onwards) or should be in all day tomorrow.

[Philile-TT]

For accurate checks you would need to be in the property just in case you have check somethings. When are you going to be home? 

[jlyons1978]

Sorry, currently at work so no immediate access. There should be no issue if line reset required though.

[Philile-TT]

I will assist you with this, are you currently at home where the TalkTalk services are installed? 

[jlyons1978]

Hi

I have not been able to speak to anyone, either on chat (no link on page to a chat window) or over phone as no alternate contact details are provided on the fault page.

Any help would be greatly appreciated.

[Philile-TT]

Hi there @jlyons1978 have you spoken to someone as yet?