No landline for over a week

[CJVDB]

I have been without a landline for more than a week. The line is dead and there is no service. Please can someone sort it out?

[Michelle-TalkTalk]

Morning @CJVDB 

How are you getting on?

Thanks

Michelle

[Karl-TalkTalk]

Hi

This has been issued to an engineer this morning and is now in progress.

Thanks  

Karl. 

[Michelle-TalkTalk]

No problem 🙂 We should hopefully have an update in the morning.

Michelle 🙂

[CJVDB]

Thank you,  Michelle. 

[Michelle-TalkTalk]

Good afternoon,

Thank you. I've run a test on the line now which has detected a potential external line fault so I've passed this straight over to Openreach now to complete an external line investigation. We'll check again in the morning to see if we have received an additional update for you.

Thanks

Michelle

[CJVDB]

Yes please. The landline has a buzzing sound, no ringtone. When I dial a number it does not work. However, I can still receive Internet. They use the same line I think. I have updated my profile.

[Michelle-TalkTalk]

Morning,

Do you still need assistance with this?

Thanks

Michelle

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle