No telephone line

[tadpole54]

I reported a fault wsith my telephone line last week, I received an email that the faukt had been fixed.

when I tried it there was no dialling tone. I am still without a telephone line for wich I am paying for.

[Debbie-TalkTalk]

Hi @tadpole54 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

[Gliwmaeden2]

Use Chat to make sure that Talktalk records this properly, @tadpole54.

Using My Connection to diagnose a fault seems to send false reports of it being sorted etc, so better to speak to human beings about it.

Chat should be open from 9am today.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Staff are not back on here before Monday at the earliest.

Make sure that your profile information is complete for them to identify your account. Add the Talktalk landline number by going via your avatar; settings; drop down menu....Personal Information. SAVE CHANGES. 

About compensation:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583