Phone over voip

[Trendy2000]

My land line phone is not working.

It seems like it is going to work, makes a dial tone then the peeps as i dial a number.

the phone is answered but after a couple of seconds it just cuts out, and the has a continuous bleep.

if I try to ring straight back again it has an engaged tone.

i cant receive calls?
any body any idea of the problem?
i have a Grandstream VOIP box.

all three lights are on.

tried unplugging and then switching back on.

[Debbie-TalkTalk]

Hi @Mowgli2 

This fault should now be resolved. If you are still experiencing this fault then please can you create a new topic/thread on the Community and we can take a look at this for you.

Thanks

Debbie

[Gliwmaeden2]

@Mowgli2, please start your own thread, as the issue appears to have been resolved for most people. 

You've posted on another customer's thread elsewhere too.

Please return to the message board and click on start a topic. 

Also complete your community forum profile details, going via your avatar/name; settings etc.

Complete Personal Information. 

SAVE CHANGES. 

[Mowgli2]

Oh please someone reply to this issue.  I have it too!  Talktalk are doing nothing but I’ve received several text messages saying it’s fixed! 

[Michelle-TalkTalk]

Hi phil,

I'm really glad to hear this 🙂

Michelle

[philmead]

Looks like it is working   let's hope so

Thanks for keeping us up to date as best you can

Phil

[Michelle-TalkTalk]

Hi phil,

Please let us know how you get on.

Michelle

[philmead]

I will give it a go and let you know...not easy as router and DVA are on top of a tall kitchen cupboard!

[Michelle-TalkTalk]

Thank you 🙂

Michelle

[Trendy2000]

Thank you, I will, but hopefully there are none.

I hope this helps others resolve their issues too! 

[Michelle-TalkTalk]

Hi Trendy2000,

I'm really glad to hear this 🙂 If there are any issues (hopefully there won't be :)) then please just post back here.

Thanks again

Michelle

[Trendy2000]

Hello Michelle

i have tried that……. and it does appear to be working ….. I am touching wood now! 
Thank you

[Michelle-TalkTalk]

Hi Trendy2000,

We're just chatting with one of our Network Engineers now and they have asked if you could try resetting the DVA again please, holding the pin in until the leds on top start blinking simultaneously. Please let me know if there is any change following this.

Thanks

Michelle

[Debbie-TalkTalk]

Hi Trendy2000

I'm really sorry about this. I'm just speaking to the team now and I will post back shortly.

Debbie

[Trendy2000]

Just powered down my eero and Grandstream, pushed reset pin

and sorry to say it hasn’t resolved the problem! 
i still cant make or receive calls, and I am getting quite frustrated now, this is going to be day 3

today.

[Debbie-TalkTalk]

Hi Trendy2000

Our engineers have identified the problem and are actively working to deploy the fix. We expect this to automatically update on your equipment in the early hours of the morning and your normal service to resume. We sincerely apologise and understand the inconvenience this has caused. Thank you for your patience whilst we have worked to resolve this issue.
 

Are you still experiencing this fault?

[Trendy2000]

Hello

do you have any updates on when you think our telephones will be 

working again?

It is very frustrating not to be able to make or receive calls, especially at this

busy time of the year.

do the engineers know what the problem is?

is it just certain areas or widespread?

any update appreciated, as we are waiting patiently for one! 
thanks

[Debbie-TalkTalk]

Hi Trendy2000

Apologies, the service status page has now been updated -

We are aware customers with FTTP services are currently experiencing issues making and receiving calls, our engineers are aware of the issue and are working hard to a resove this. We will provide any updates here, we apologise for any inconvenience this is causing.

Service Status | TalkTalk Help & Support

[Trendy2000]

Exactly the same here Phil! 
had a text to say all was resolved, but it isn’t! 

[Debbie-TalkTalk]

Hi @philmead 

Apologies, the service status page has now been updated -

We are aware customers with FTTP services are currently experiencing issues making and receiving calls, our engineers are aware of the issue and are working hard to a resove this. We will provide any updates here, we apologise for any inconvenience this is causing.

Service Status | TalkTalk Help & Support

[philmead]

Have exactly the same problem and frustratingly the web page is saying the fault is resolved...but it isn't. Have powered off/reset twice     no luck with landline.  In service status it says it cannot check line - so speak to a person