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Mobile usage exceeded: twice

First Timer

We exceeded our monthly mobile usage on Tuesday and received a hefty bill: nearly 2 hours at 50p minute! The account was suspended. We paid this by credit card, and applied a 250minute boost which we hoped would see us through the month. The mobile then re-activated.Used the phone of about 90 minutes today. It would appear the boost is not working, as we have now had another suspension notice with another huge bill. Do not know how to contact anyone to find out what is happening. Is there an email contact if we cannot phone because of the virus?

Mark Dyche