We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

4K TV Box - Players

Crusader300
Conversation Starter
Private Message TalkTalk

on ‎26-08-2023 02:46 PM

Message 8 of 8

I have just received a 4K TV Box and I have set up all players successfully except for MY5, which gives me the buffering circle whilst it searches then it gives me a blank screen. The only way out is to press Home. I have tried this directly via Players/Apps and via the Guide for a catch-up program.

Any ideas what is wrong, other than a dodgy box?

Chatty Man
Labels:
0 Likes
7 REPLIES 7

fr8ys
Community Star
Private Message TalkTalk

on ‎10-10-2023 04:07 PM

Message 1 of 8

Or if a 4k box press the on off switch on the left hand side 5 times to reset it.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to daxon59

on ‎10-10-2023 12:19 PM

Message 2 of 8

Hi

 

there is a known issue with the MY5 app that is under review with 5 themselves. If you suspect any issue with your box, try a Youview Maintenance Reset  

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Crusader300
Conversation Starter
Private Message TalkTalk
In response to daxon59

on ‎10-10-2023 12:00 PM

Message 3 of 8

Hi

Yes, my 4K TV box was working on MY5 App from the beginning of September. I just accessed it directly and it went through. I also selected a program from the listing and it also went through. Sounds like a different problem with your box.

Chatty Man
0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to daxon59

on ‎10-10-2023 11:05 AM

Message 4 of 8

Hi

 

As this is an app issue, it is outside of our control and I can only suggest you check the My5 website for future updates.

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

daxon59
Team Player
Private Message
In response to fr8ys

on ‎10-10-2023 10:54 AM

Message 5 of 8

Anyone know if there is any progress on this? Still can't access my5 

Dawn Axon
0 Likes

Crusader300
Conversation Starter
Private Message TalkTalk
In response to fr8ys

on ‎26-08-2023 03:43 PM

Message 6 of 8

Thanks for the info - it's a good job somebody knows whats going on - another Talktalk opportunity.

Chatty Man
0 Likes

fr8ys
Community Star
Private Message TalkTalk

on ‎26-08-2023 03:31 PM

Message 7 of 8

There is a known issue with the My5 app that affects this on various devices.

 

My5 are working on a solution and it will be deployed once they find a solution.

 

Your box is fine.

 

I'm afraid it's a waiting game for My5 to release a fix.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
© TalkTalk 2024