TV Support

smokey2 · ‎04-09-2023

I lost the My5 app on my tv yesterday???

I also cannot access the UKTV play app - that suggests an internet problem????

Karl-TalkTalk · ‎10-10-2023

Hi

This is an issue with the app itself so is outside of our control.

You can check the My5 website for any updates.

Karl

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daxon59 · ‎10-10-2023

Still the same, all other apps work but soon as I access my5....black screen

Dawn Axon

Karl-TalkTalk · ‎07-09-2023

Hi

The issues is with the My 5 App itself, and they are looking at issues across some devices.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

daxon59 · ‎07-09-2023

I have the same issue. 5 I can access live but as soon as I try to access the app, screen goes black

Dawn Axon

Karl-TalkTalk · ‎04-09-2023

Hi

Do other apps work ok, Iplayer etc ?

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

TV Support

Loss of My5 app on my tv