4k box buffers when using iPlayer catchup

[Martinfdifa]

When watching catch up eg iPlayer, using the 4k box, it is constantly buffering every few minutes.

I have switched off and rebooted everything, TV, 4k box, router but no difference. I have tried switching from Ethernet to Wi-fi but no difference.

However, if I use the catchup facility through the smart TV Wi-fi, the programmes play with no buffering whatsoever. 
This would seem to suggest that the 4k box is the route cause of the buffering.

Can anyone offer any solution, other than a faulty 4k box?

[Karl-TalkTalk]

Hi

That does sound like progress, and thanks for the feeback regarding Iplayer.

Karl.

[Martinfdifa]

Hi Karl,

Since replacing the router, the playback is much improved. The ‘circle of doom’ hasn’t appeared but on iPlayer, it does ‘skip’ every few minutes, which is annoying but I can live with it.

One point is that on BBC, if the programme has started and I use the option to re-start the programme, then it does still buffer every few seconds. Easily remedied, simply by waiting for the programme to end, but I thought that you ought to know.

As I say, the situation is very much improved and once again, thank you for your help.

Kind regards

Martin

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Martinfdifa]

Hi Karl,

Thank you for your usual brilliant service. Naturally, I shall let you know how I get on with the problem once the new router is installed.

Kind regards

Martin

[Karl-TalkTalk]

Hi

The router is on the way to you.

Karl.

[Martinfdifa]

Hi Karl,

I’m happy to change the router but, as I said, there doesn’t seem to be an issue when viewing directly on the smart tv using wi-fi. However, if you think it is worth trying, I’m prepared to take your advice.

Kind regards

Martin

[Karl-TalkTalk]

Hi Martin,

All tests are clear, no errors showing on the line, and the sync speed of the router is at 39mb.

I think we should swap out the router to rule this out as a possible bottleneck.

That ok ?

Karl.

[Martinfdifa]

Hi Karl,

It seems to be all catch up (both via Ethernet and wi-fi) when played through the 4k box.

I initially thought that it was intermittent broadband, but when I play them through the smart tv, using even wi-fi, there is no buffering.

Kind regards

Martin

[Karl-TalkTalk]

Hi

Do any of the other players on the box buffer over wifi or is it limited to Iplayer ?

Karl.