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TV Support

For help with your TalkTalk TV box, channels and apps.

BBC iplayer starting when pressing channel 1 or 2

pne168
Popular Poster
Private Message TalkTalk

on ‎22-12-2024 11:07 AM

Message 4 of 4

I had a new Talktalk tv 4k box earlier this year. Over the last week whenever I try to watch bbc1 or bbc2 (pressing channels 1 or 2 on the remote), it immediately starts bbc iplayer. How can I fix this?

Ns
Labels:
3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message

Monday

Message 1 of 4

Hi

 

If you have the Netgem 4K TV Box and are seeing the issue where it is forcing Iplayer when selecting BBC1 or BBC2 (Channel 1 & 2)  please check your aerial direct to your TV to make sure there are no signal issues with those channels.  If not, please confirm all is ok with your aerial signal, then make sure your 'Community Profile' is up to date with your account number of telephone number so we can locate your details.

 

Also, please add the MAC Address of your Netgem box to the private notes section of your 'Community Profile' .

 

The mac address can be located on the sticker on the bottom of the box, and begins 000430

 

Thanks  

Karl. 

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0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎27-12-2024 10:17 AM

Message 2 of 4

Hi

 

I've recreated the issue here, and will get this flagged to Netgem.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

fr8ys
Community Star
Private Message TalkTalk

on ‎22-12-2024 11:24 AM

Message 3 of 4

Oh, this seems to be something that is being reported by another customer as well (and his sister who has the same box).

 

I offered advice there but that did not work

https://community.talktalk.co.uk/t5/TV/Netgem-4k-tv-box-bbc-channel-issues/m-p/3086737#M189968

 

Staff are back tomorrow and hopefully they will pick this up then.

 

101 and 102 seem to be working ok so maybe use those for now.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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