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TV Support

For help with your TalkTalk TV box, channels and apps.

BBC iplayer starting when pressing channel 1 or 2

pne168
Popular Poster
Private Message TalkTalk

11 hours ago

Message 2 of 2

I had a new Talktalk tv 4k box earlier this year. Over the last week whenever I try to watch bbc1 or bbc2 (pressing channels 1 or 2 on the remote), it immediately starts bbc iplayer. How can I fix this?

Ns
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fr8ys
Community Star
Private Message TalkTalk

11 hours ago

Message 1 of 2

Oh, this seems to be something that is being reported by another customer as well (and his sister who has the same box).

 

I offered advice there but that did not work

https://community.talktalk.co.uk/t5/TV/Netgem-4k-tv-box-bbc-channel-issues/m-p/3086737#M189968

 

Staff are back tomorrow and hopefully they will pick this up then.

 

101 and 102 seem to be working ok so maybe use those for now.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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