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TV Support

For help with your TalkTalk TV box, channels and apps.

BBC loading with iplayer

RB43Ej
First Timer
Private Message TalkTalk
Message 2 of 2

My BBC channels load via iPlayer other channels unavailable! Happened last week, reset, retuned etc. ITV only came. on channels 800. Then next day righted itself. Same has happened again today. Is there a problem? 

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1 REPLY 1

fr8ys
Community Star
Private Message TalkTalk
Message 1 of 2

Yes, unfortunately. This has been reported and we are informed the iPlayer launches if signal is low.

 

I understood a fix was being pushed out late last week to fix this (did this happen @Karl-TalkTalk ), so it may be worth checking your updates available under settings or a reset of the box by pressing the button on the left hand side of the box 5 times until it restarts. You will lose recordings if you use this facility and have to sign into catch up services again, but if an update is pending it will be installed.

 

The advice is to use channels 101 and 102 which work normally and if you have an HD or 4k TV the picture is much sharper.

 

Hope this helps 

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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