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TV Support

For help with your TalkTalk TV box, channels and apps.

Box won’t record E4

michelle_bun
First Timer
Private Message

on ‎19-09-2023 05:03 PM

Message 3 of 3

Hi,

my box is working fine recording all other channels but fails every time I set up something on E4 and E4+1?

Any ideas please?

thanks 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message
In response to fr8ys

on ‎20-09-2023 07:31 AM

Message 1 of 3

Hi,

 

No updates as yet for the issue, still under investigation.

 

Karl

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fr8ys
Community Star
Private Message TalkTalk

on ‎19-09-2023 07:10 PM

Message 2 of 3

This is a known issue that is affecting some TalkTalk youview boxes. YouView were looking into this and an issue was found with the broadcaster and a solution was being sought.

 

Since Youview closed their forum no updates can be found for this. Perhaps @Karl-TalkTalk has an update.

 

The advice was to use +1 channels as these are broadcast on different muxes, but you seem to have an issue with E4+1, so that's not an option for you.

 

You will unfortunately need to to live with this until a solution is rolled out.

 

 In the meantime your best option is to use the All4 catchup app.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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