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TV Support

For help with your TalkTalk TV box, channels and apps.

Broken remote control

Timshady49
First Timer
Private Message TalkTalk

on ‎01-11-2024 08:35 AM

Message 10 of 10

I’ve broken my remote for my box how to I go about getting a new one? Thanks 

IMG_0131.jpeg

 

Tashton
Labels:
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9 REPLIES 9

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Timshady49

on ‎05-11-2024 08:20 AM

Message 1 of 10

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Timshady49
First Timer
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎05-11-2024 08:15 AM

Message 2 of 10

Thank you for your help. 

Tashton
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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Timshady49

on ‎05-11-2024 08:12 AM

Message 3 of 10

Hi

 

A replacement has been ordered.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Timshady49
First Timer
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎04-11-2024 04:56 PM

Message 4 of 10

It’s been updated 

Tashton
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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Timshady49

on ‎04-11-2024 08:27 AM

Message 5 of 10

Hi

 

Can you please update your Community Profile to include your

 

  • Name
  • TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Timshady49
First Timer
Private Message TalkTalk

on ‎04-11-2024 08:24 AM

Message 6 of 10

Ok I’ll be interested in getting a new box. Thanks 

Tashton
0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Timshady49

on ‎04-11-2024 08:07 AM

Message 7 of 10

Hi

 

No, just a swap out.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Timshady49
First Timer
Private Message TalkTalk

on ‎03-11-2024 08:45 AM

Message 8 of 10

will this cost any money? 

Tashton
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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎01-11-2024 09:02 AM

Message 9 of 10

Hi

 

We do not have stocks of individual remotes, so would have to replace the whole unit.

 

Would you like me to do this ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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