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TV Support

For help with your TalkTalk TV box, channels and apps.

Can’t log in to Now app on TV hub

Lizzie67
First Timer
Private Message TalkTalk

on ‎05-07-2024 07:16 PM

Message 9 of 9

I can’t log in to Now Tv App on my new tv hub box 

I have a Now TV account, but it’s not through TalkTalk,  I could access my Now account on old box but can’t log in on new hub?

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8 REPLIES 8

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Lizzie67

on ‎08-07-2024 07:28 AM

Message 1 of 9

Hi

 

Follow the advice from fr8ys and reset your password and try again.

 

TalkTalk do not block the login on the App on the box.  

 

Thanks  

Karl. 

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fr8ys
Community Star
Private Message TalkTalk
In response to Lizzie67

on ‎06-07-2024 09:10 PM

Message 2 of 9

Yes and have been for around a year now.

 

Actually I'm on my second box as I had a picture issue and successfully signed into Now on both these.

 

Perhaps log into Now on your PC or other device and change your password. Then try logging in again. This will eliminate the login values as an issue, but will mean having to sign in on other devices again.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Lizzie67
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎06-07-2024 09:06 PM

Message 3 of 9

I was able to log on the Now TV app on my old box, but this new smaller hub box is definitely blocking logon! I’ve even deleted the the App and downloaded it again !

Are you using the smaller TVHub box?

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fr8ys
Community Star
Private Message TalkTalk
In response to Lizzie67

on ‎06-07-2024 08:24 PM

Message 4 of 9

TalkTalk cannot block the use of apps.

 

I have signed on and I dont buy mine through TalkTalk.

 

If you are sure you are using the correct credentials, the app may have a bug. Try resetting the box to factory settings and try again. You will have to sign in to other apps again.

 

Resetting the box will download the software again.

 

Let us know how you get on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Lizzie67
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎06-07-2024 08:01 PM

Message 5 of 9

I double checked my log ons they are absolutely correct, I don’t think I can use my current logons on the hub Now app because I didn't purchase now Tv subscription through TalkTalk !!

that is sooooo annoying, so looks like I’ll have to cancel my subscription with Now Tv and then repurchase it via talk talk!!! And I’m not happy about that 🤬

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fr8ys
Community Star
Private Message TalkTalk
In response to Lizzie67

on ‎06-07-2024 02:08 PM

Message 6 of 9

Please give us more detail as requested.

 

Is your password being rejected maybe?

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Lizzie67
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎06-07-2024 12:32 PM

Message 7 of 9

Only have problem with Now App, I’ve logged in to all the other apps, no problem with them 🤔

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fr8ys
Community Star
Private Message TalkTalk

on ‎05-07-2024 09:24 PM

Message 8 of 9

How have you tried logging in?

 

I have found that if you go to the guide, then select something you are subscribed to you then get a login screen to enter your details.

 

 

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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