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TV Support

For help with your TalkTalk TV box, channels and apps.

Channel 4 OD catch up

brianreehl
First Timer
Private Message
Message 7 of 7

We are no longer able to view Channel 4 catch up TV although this has been workingh up to a few days ago.

 

We can still get MY5 and BBC Iplayer. However, we are unable to get ITVX because we are using a 'Legacy' YouView set top box.

 

Many thanks. Brian.

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6 REPLIES 6

Message 1 of 7

Hi

 

If you start your own thread (new message), we’d love to help.


We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.


It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.


Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.


Thanks

Karl


 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Cairns’
First Timer
Private Message TalkTalk
Message 2 of 7

Was there ever a solution to this? I have a brand new box and no channel 4 app or ITV X. This essentially makes this box useless in our house and I may as well go back to the competitor product. 

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Message 3 of 7

Hi

 

can you try a Youview Maintenance Reset  and this will reset the box and reinstall any apps,  see if this helps.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 4 of 7

No errors (as with itvx). Ch4 OD programs just don't start.

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 5 of 7

Hi

 

Any errors when launching the channel 4 player ?

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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ferguson
Community Star
Private Message TalkTalk
Message 6 of 7

I wonder if, like with ITVX, the latest upgrade to the Channel 4 app has simply not made it on to these boxes. 

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