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TV Support

For help with your TalkTalk TV box, channels and apps.

D link adaptor

Linda90
First Timer
Private Message TalkTalk

on ‎28-09-2024 09:01 PM

Message 3 of 3

It isn't working up not sure if it's the adaptor or the cable that is faulty.  Not able to access the apps.

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎30-09-2024 08:34 AM

Message 1 of 3

Hi @Linda90 

 

TalkTalk no longer issue the Dlink powerline adapters.  These are legacy devices that were provided to support connecting the older youview boxes to a router if there were issues with a direct connection.

 

These have been phased out a number of years ago and cannot be replaced.

 

The new TV HUB that is now supplied by TalkTalk is able to connect over Wi-Fi and does not rely solely on a direct cable connection.

 

Thanks  

Karl. 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎29-09-2024 03:30 PM

Message 2 of 3

Is this the old D-Link power line adapter or WiFi Extender?

 

I don't think that TalkTalk still does these, but I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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