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TV Support

For help with your TalkTalk TV box, channels and apps.

Issues with BBC TV platforms

joesef
Conversation Starter
Private Message TalkTalk

yesterday

Message 6 of 6

Can only receive BBC channels via IPlayer.  No issues with Commercial channels .

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5 REPLIES 5

fr8ys
Community Star
Private Message TalkTalk
In response to Daverudd

5 hours ago

Message 1 of 6

@Daverudd 

Hi,
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Daverudd
Newbie
Private Message TalkTalk

5 hours ago

Message 2 of 6

I have the same problem and now 101 and 102 have disappeared?? 

 

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to joesef

15 hours ago

Message 3 of 6

Hi Josef, 

 

The 4K tv box will force iplayer if the signal from the aerial is weak, so connect the aerial to your TV and check the BBC channels for any loss of signal.

 

Thanks  

Karl. 

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joesef
Conversation Starter
Private Message TalkTalk

yesterday

Message 4 of 6

Thanks for quick response

Will use suggested channels. 

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fr8ys
Community Star
Private Message TalkTalk

yesterday

Message 5 of 6

I'm assuming you have a 4k box as this has been reported to Netgem who hope to release a fix in the next few days.

 

As I understand it channels 101 & 102 work ok.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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