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TV Support

For help with your TalkTalk TV box, channels and apps.

Missing Netfix

SarahHancock
Newbie
Private Message TalkTalk

on ‎16-12-2024 10:54 PM

Message 3 of 3

I don't have Netfix showing on my TV anymore only my phone?

I also want to log into the new ITVX but don't know how too access this?

Can you help please.

Many Thanks.

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎17-12-2024 06:56 AM

Message 1 of 3

Hi Sarah,

 

If you have an older youview box, these no longer support the new Netflix and ITVX apps.

 

If you have a smart TV, then these should have these apps included.

 

If not you might consider upgrading to the new TalkTalk TV HUB.  If this is something you consider, give our teams a call and they can discuss with you.

 

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message TalkTalk

on ‎16-12-2024 11:00 PM

Message 2 of 3

Please see the pinned post at the top of the TV forum, here. These apps are no longer available on older boxes.

https://community.talktalk.co.uk/t5/TV/ITVX-and-TalkTalk-YouView-boxes/td-p/3010612

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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