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TV Support

For help with your TalkTalk TV box, channels and apps.

Missing Netfix

SarahHancock
First Timer
Private Message TalkTalk

on ‎16-12-2024 10:54 PM

Message 3 of 3

I don't have Netfix showing on my TV anymore only my phone?

I also want to log into the new ITVX but don't know how too access this?

Can you help please.

Many Thanks.

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎17-12-2024 06:56 AM

Message 1 of 3

Hi Sarah,

 

If you have an older youview box, these no longer support the new Netflix and ITVX apps.

 

If you have a smart TV, then these should have these apps included.

 

If not you might consider upgrading to the new TalkTalk TV HUB.  If this is something you consider, give our teams a call and they can discuss with you.

 

Karl.

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fr8ys
Community Star
Private Message TalkTalk

on ‎16-12-2024 11:00 PM

Message 2 of 3

Please see the pinned post at the top of the TV forum, here. These apps are no longer available on older boxes.

https://community.talktalk.co.uk/t5/TV/ITVX-and-TalkTalk-YouView-boxes/td-p/3010612

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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