NOW HD Boost

[Jonnylawman]

I have taken out NOW sports membership for a number of years.  We have a son who is mad keen on football.  Our last membership expired in June as the football season came to an end.  I have just taken out a further membership via TalkTalk as the £20 a month charge with HD Boost thrown in was too good to miss.

It all seems to work with one major exception - I can only watch on one device at a time.  In my account details on the NOW platform it shows I have a sports membership via TalkTalk, but that is all.  There is no HD Boost.  However, on my account on the TalkTalk website it clearly shows that a NOW membership comes with a free HD Boost.  I have logged out on all devices, logged in again and tried various options but I can definitely only watch on one device at a time.  If I try and log in on a second device then I get an error message.

Am I doing something wrong or am I just going to have to cough up another £6 a month via NOW? Being able to watch on two devices at a time is an absolute requirement!

[Karl-TalkTalk]

Hi

OK, if TV has not been added to your package initially this may stop you seeing the options.

Karl.

[Jonnylawman]

Ok, I think I have realised the problem.  Although I have a TalkTalk YouView box, I don't have a current TV subscription and so I don't get the HD Boost with a NOW Sports subscription.  I WILL have to pay an additional £6 for this.

At least I assume that this is the reason.

Thanks for everyone's help with this.  I have to say the various add-ons are very confusing sometimes!

[Karl-TalkTalk]

Hi Jonnylawman

I can see Sports has been added with the required discount, but there is no mention of an additional Boost for your account, and this only shows the sports package.

Karl.

[ferguson]

OK, the only confusion I can think of is that there a mis-match, or perhaps match, with password/login details. You should have unique details for your NOW account with TalkTalk which you have not used previously with NOW directly.

[Jonnylawman]

I have had a NOW membership on previous occasions, but have also bought a subscription via TalkTalk before.  I agree that the HD Boost should work, but I am afraid that it doesn't.  My login details are the same across all devices.  I know it doesn't work because I have tried multiple combinations - so watch online first and then try and logon via an Amazon Fire stick or from a smart tv and try the reverse etc.  The result is always the same.  If I am watching one device then if I try and login on another device it comes up with the message that I am watching on too many devices - ie more than one!

If the HD Boost did work as described then surely on the NOW website it should show that as well as having a Sports Membership that is 'Purchased via TalkTalk' it should say exactly the same for the HD Boost.  But it doesn't.  If I want the Boost I have to pay £6 extra.

There has to be a problem with the way TalkTalk tell NOW what Memberships I am entitled to.  Yes, it is correctly telling NOW that I have a Sports Membership but not an HD Boost.

I don't know if any Community members with set ups similar to mine can say for sure that it all works properly with them.

[ferguson]

The Boost via TalkTalk should work exactly as described. Did you previously have a membership directly with NOW? Make sure that your login details across all devices match your current TalkTalk NOW account. 

[Jonnylawman]

Yes I did, and read it several times in case there was something obvious that I was missing!

On the NOW website, it correctly states that my Sports Membership was 'Purchased via TalkTalk'  and so I have to manage it on the TalkTalk website.

But it does NOT say that I have a Boost and if I wanted this I have to add it as a separate Membership on the NOW website.

In My Account on the TalkTalk website it says that NOW Sports is an active add-on and that a NOW Boost is included.  But as I access NOW using my NOW account details I cannot watch it on more than one device at a time because it says I don't have a Boost.

I have just tried it again and there is still a problem and I cannot watch on more than one device at a time.  Surely if I really did have a NOW Boost then the NOW website would also show that this was 'Purchased via TalkTalk'??

[Michelle-TalkTalk]

Hello,

Can I just confirm, have you had a look at the below Help Guide?

About NOW - TalkTalk Help & Support

Thanks