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TV Support

For help with your TalkTalk TV box, channels and apps.

Netgem 4k TV box

vauxman
Conversation Starter
Private Message TalkTalk

on ‎06-01-2024 05:18 PM

Message 5 of 5

Hi, 

Just wandering if I can setup my own home screen with what apps I want, ie add Netflix and prime instead of what comes pre loaded, 

Thanks in advance 

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4 REPLIES 4

Karl-TalkTalk
Support Team
Staff
Private Message
In response to vauxman

on ‎08-01-2024 08:58 AM

Message 1 of 5

Hi

 

The order and placement of the apps is set by Netgem directly so this cannot be altered.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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vauxman
Conversation Starter
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎08-01-2024 08:54 AM

Message 2 of 5

Hi, 

I just want to add Netflix, now and prime to the list as I have to go into the app menu then select, seems a silly way to do things, surely to can add to the home screen 🤔

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎08-01-2024 07:45 AM

Message 3 of 5

Hi

 

You cannot change the order or install / remove any apps from the Netgem box.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message TalkTalk

on ‎06-01-2024 05:27 PM

Message 4 of 5

Been a while since I used mine, so can't remember but if you go into apps and select one, there would normally be options if so.

 

If you search Netgem 4k box manual, you will find a generic guide to download which may help.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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