We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

Netgem TV box faulty?

Suzyb36
First Timer
Private Message TalkTalk

on ‎28-02-2025 06:06 PM

Message 2 of 2

My TV box every week looses channels.  I retune several times but they don't come back straight away.  It can take a 2 or 3 days before they come back.  The only way I can get them back sooner is to Reset the box, but then I loose all my recordings.  When I've recorded and then play it back it also jumps 5-6 seconds ahead and freezes.  Any ideas what's wrong?

Thanks

Labels:
0 Likes
1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎03-03-2025 08:08 AM

Message 1 of 2

Hi

 

If you connect the aerial direct to the TV and check the channels, do they show any issues, breakup, poor reception etc ?

 

Thanks

 

Karl.

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
© TalkTalk 2025