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TV Support

For help with your TalkTalk TV box, channels and apps.

Netgem TV box faulty?

Suzyb36
First Timer
Private Message TalkTalk

on ‎28-02-2025 06:06 PM

Message 2 of 2

My TV box every week looses channels.  I retune several times but they don't come back straight away.  It can take a 2 or 3 days before they come back.  The only way I can get them back sooner is to Reset the box, but then I loose all my recordings.  When I've recorded and then play it back it also jumps 5-6 seconds ahead and freezes.  Any ideas what's wrong?

Thanks

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1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎03-03-2025 08:08 AM

Message 1 of 2

Hi

 

If you connect the aerial direct to the TV and check the channels, do they show any issues, breakup, poor reception etc ?

 

Thanks

 

Karl.

 

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