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TV Support

For help with your TalkTalk TV box, channels and apps.

New box

SueFealey
First Timer
Private Message TalkTalk

on ‎13-02-2024 11:49 AM

Message 3 of 3

I cannot access BBc i player since I got this new box in January any ideas

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Karl-TalkTalk

on ‎13-02-2024 12:28 PM

Message 1 of 3

Hi

 

Is it the Netgem box, the one with the blue light on the front ?

 

What is happening when you try to launch Iplayer ?

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎13-02-2024 12:03 PM

Message 2 of 3

Hi

 

Which model of TV box do you have ?

 

What happens when you try yo access Iplayer, any on screen errors etc.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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