New remote control

[Cathy18]

Hi, I have bought a new TV.  And I need a new remote control for my Youview Talk Talk TV BOX please.

[Karl-TalkTalk]

Hi

Remote ordered and on the way to you.

Thanks  

Karl. 

[Cathy18]

Thankyou Karl. I have added my land line number. My account number is on there I think. Looking forward to setting up my box.

[Karl-TalkTalk]

Hi @Cathy18 

Add your home phone number or account number to your 'Community Profile' and I'll get a remote out to you.

Thanks  

Karl. 

[fr8ys]

Ok. Thanks for the info.

Staff will be back tomorrow to consider your request.

For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

[Cathy18]

Hi , I gave my old TV away and unfortunately they took remote. I need to set up my youview box on my new TV please. Thankyou

[fr8ys]

Can I ask why?

A new TV should not affect your existing YouView remote control.