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TV Support

For help with your TalkTalk TV box, channels and apps.

No TV

IanB1058
First Timer
Private Message TalkTalk

on ‎07-04-2024 04:41 PM

Message 3 of 3

Hello, I have no conection on my TV for TalkTalk It came on briefly and then presented me with a blank screen. It is a Samsung Smart TV and when I click on Source and select HDMI2 it shows nothing no TalkTalk indentification at all. I have just completed a connection test and that is fine but the problem is with the HUB. I have connected correctly as per your diagram but nothing on TV. How do Ifix this?

 

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎08-04-2024 08:25 AM

Message 1 of 3

Hi @IanB1058 

 

which TV Box do you have ?

 

Thanks  

Karl. 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎07-04-2024 10:15 PM

Message 2 of 3

You do not say which TalkTalk TV box that you have. How does it connect to the router? If it is one of the YouView models, then they connect via Ethernet only & most people had them connecting via Power Line Adapters. If this is the case, please check each PLA to make sure that it has three green lights on it.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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