Now tv still no boost

[Staciejeffrey]

Decided to add now back to my package hoping this problem had been fixed ...we signed up to a product that says watch in HD without adverts and there is no HD boost active ...and I can see a lot of peope are in the sane boat..and all that I see that is happening is let's take it off and put it back on ...same story still no boost ...when will this be fixed ? 

[Valbee]

just a thought hoping it might help as it’s what I had to do - have you signed out and then signed back in? And have you then tried opening it on two devices?

[Staciejeffrey]

Still saying purchase 

[Karl-TalkTalk]

Hi

Can you check now. I'm showing the HD boost added to the account round 11:15 today.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

OK, I'll follow up with the teams.  I passed your details across with one other, and that has been confirmed as working, so yours should be picked up too.

Thanks  

Karl. 

[Staciejeffrey]

Just checked karl no change..still telling me to purchase for 6 pound 😞

[Karl-TalkTalk]

Hi @Staciejeffrey 

Can you check this morning and let me know if the Boost shows as added in your NOW TV account.

Thanks  

Karl. 

[Staciejeffrey]

Any update karl ? 

[Staciejeffrey]

Okay thanks karl ..fingers crossed 

[Karl-TalkTalk]

Hi

Sorry, I did not explain very well, I've got your details here, what I mean is, our team has asked me to pass over your account number etc, so they can get this picked up 🙂

They can then add this manually as it may not have been on their initial list while the free trial was in place, but they will check and make sure.

So I'm monitoring my chats with the wider team for any more updates.

Karl.

[Staciejeffrey]

Hi karl 

The now tv acount is 

Iscthat what you need ? 

[Karl-TalkTalk]

Hi @Staciejeffrey 

One of the team has reached out to me requesting your account details so they can pick this up for you.

Regards,

Karl. 

[Staciejeffrey]

Still no movement for me .Just checked 

[Michelle-TalkTalk]

Morning,

Hopefully this won't take too long.

Thanks

Michelle

[Staciejeffrey]

I'm glad you got it sorted 

Fingers crossed for me 

[Karl-TalkTalk]

Hi

No Problem 🙂, there are more that need correcting but our Teams are working through these.

Thanks  

Karl. 

[Valbee]

Not sure if my earlier response got into this thread but I tried it this morning and it seems to be working and is showing up on my

Membership to NOW as having the boost too. 
thanks to @Karl-TalkTalk 

Really appreciate your help. 

[Staciejeffrey]

I'll just keep checking then 

[Karl-TalkTalk]

Hi

I agree, and our team are working through these cases to add the boost manually.

Karl.

[Staciejeffrey]

No timescale then ? ...talktalk advertise it as in HD and no adverts with the boost ...we are not getting what we signed up for 

[Karl-TalkTalk]

Hi

Not as yet. They are proactively fixing these manually, but have not identified the root cause.  they are still investigating why this failed to add, or why the orders failed to this can be prevented going forward.

Thanks  

Karl.