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TV Support

For help with your TalkTalk TV box, channels and apps.

Problem

PurleyLion
First Timer
Private Message

on ‎11-10-2023 11:27 PM

Message 2 of 2

A programmed recording has run but returns a black screen (ie no picture or sound).

 

If you try to record a terrestrial TV programme whilst watching an App programme (eg in my case Neighbours on Prime) Youview registers a recording that when you try to play has no picture or sound.

 

Has anyone else experienced this?

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1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎12-10-2023 06:54 AM

Message 1 of 2

Hi

 

Try a Youview Maintenance Reset  and see if this resolves.  If not, then you may need to try a full factory reset however this will clear the hard drive and set this back up.

 

Thanks  

Karl. 

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