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TV Support

For help with your TalkTalk TV box, channels and apps.

Smart line adapter stopped working

dudkate
Participant
Private Message

on ‎05-04-2023 10:50 PM

Message 8 of 8

My adapter is completely black, tried resetting but no lights. How do I get a replacement please 

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7 REPLIES 7

Karl-TalkTalk
Support Team
Staff
Private Message
In response to dudkate

on ‎06-04-2023 12:54 PM

Message 1 of 8

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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dudkate
Participant
Private Message
In response to Karl-TalkTalk

on ‎06-04-2023 12:50 PM

Message 2 of 8

Lovely thanks 

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to dudkate

on ‎06-04-2023 07:44 AM

Message 3 of 8

Hi

 

Usually it takes around 24-48hrs for equipment to arrive via courier, however there could be a delay due to the Bank Holidays tomorrow or monday.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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dudkate
Participant
Private Message
In response to Karl-TalkTalk

on ‎06-04-2023 07:42 AM

Message 4 of 8

Ok thanks 

how long will it take for the new ones to arrive please? Thanks 

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to dudkate

on ‎06-04-2023 07:36 AM

Message 5 of 8

Hi,

 

You're Welcome 🙂

 

no need to return the older broken ones.

 

Regards 

 

Karl 

 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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dudkate
Participant
Private Message
In response to Karl-TalkTalk

on ‎06-04-2023 07:35 AM

Message 6 of 8

Thanks 

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎06-04-2023 07:19 AM

Message 7 of 8

Hi

 

i'll get a replacement set of adapters out to you.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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