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TV Support

For help with your TalkTalk TV box, channels and apps.

TV doesn’t work

Turnip88
Chatterbox
Private Message TalkTalk
Message 3 of 3

Today I noticed that the TV light isn’t lit up on the router and I had difficulty deleting a recording, whilst another failed. The box then kept randomly rebooting. Now I am stuck in a “please wait” cycle and cannot get past the start up screens. 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Turnip88

 

Did you follow the reset advice from fr8ys, and did this help ?

 

Thanks  

Karl. 

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fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

It sounds like your hard drive has failed.

 

If the following does not work, assuming you have a TV with a freeview tuner, take the aerial out of the TV box and plug it directly into the TV.

try a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try the full factory reset, lose recordings. 

Hope it works.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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