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TV Support

For help with your TalkTalk TV box, channels and apps.

TVHub bluetooth connection

Janet92c
Visitor
Private Message TalkTalk

Saturday

Message 8 of 8

I am trying to set up universal remote for my 92 year old father who is a TalkTalk TV customer. He cannot see buttons on the remote provided. Can I change the TV Hub from Bluetooth to IR so that universal remote can connect? I press the two buttons advised, get message on screen that handset defaults to IR but it remains on Bluetooth. Thanks

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7 REPLIES 7

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Janet92c

Monday

Message 1 of 8

Hi

 

The Hub does use standard IR for the remote, and it cam then be paired to also use bluetooth.  If the remote is not paired, it will still operate the box as though it is a normal IR Remote.

 

We cannot guarantee that any universal remote will work with the box, it is trial and error.You can try a google search for TECHNICOLOR UZW4054TTG and see if there are forums with people using the different universal remotes with the box.

 

Thanks  

Karl. 

 

 

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Janet92c
Visitor
Private Message TalkTalk
In response to fr8ys

Monday

Message 2 of 8

This is the second universal remote that I have tried. It does promise 100% compatible. Works fine with my own older You View box. I have tried my You View remote with newer TV hub - no luck. 

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fr8ys
Community Star
Private Message TalkTalk
In response to Janet92c

Saturday

Message 3 of 8

No, it works on IR as older YouView remotes will control the box.

 

Maybe the universal remote isn't compatible.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Janet92c
Visitor
Private Message TalkTalk
In response to fr8ys

Saturday

Message 4 of 8

Thanks. Yes, I did follow those instructions to return remote to IR but no success. Is the Hub itself only operational by Bluetooth?

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fr8ys
Community Star
Private Message TalkTalk

Saturday

Message 5 of 8

Sorry, it didn't seem to like it. Try this

 

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Janet92c
Visitor
Private Message TalkTalk
In response to fr8ys

Saturday

Message 6 of 8

How do I follow this link? Sorry but I am new to using this forum.

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fr8ys
Community Star
Private Message TalkTalk

Saturday

Message 7 of 8

The unpairing info can be found here.

 

community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370

 

Hopefully this will allow you to pair your universal remote once in IR mode.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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