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TV Support

For help with your TalkTalk TV box, channels and apps.

Talk Talk TV remote issues

KRH21
First Timer
Private Message TalkTalk

on ‎25-07-2024 08:09 PM

Message 4 of 4

The 4K remote that came with our box is awful! Quite often we press the pause button but it will rewind or fast forward instead! The buttons are really 'graunchy' and not at all positive.  It's so annoying. Is this a common problem?

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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
In response to KRH21

on ‎29-07-2024 08:00 AM

Message 1 of 4

Hi

 

This should not FF or REW immediately unless Timeshifting has already started.

 

When you press the pause button, do you see a message that says ... Timeshifting is starting please wait ?

 

Thanks  

Karl.  

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KRH21
First Timer
Private Message TalkTalk

on ‎28-07-2024 12:16 PM

Message 2 of 4

Yes, I believe it is the Netgem. Photo of the remote attached. 

20240728_121442.jpg

 

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎26-07-2024 06:56 AM

Message 3 of 4

Hi

 

We don't usually have issue with the remote.

 

Is this the Netgem TV Box you have ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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