TalkTalk 4K Box issues

[AllyMac65]

Initially I have contacted TalkTalk to discuss my options as I was unable to access ITVX with my TalkTalk Plus box. Despite me having read the options on the website and saying I wished to be able to record, I was sent the TalkTalk Hub which doesnt record. This has now been swapped for a TalkTalk 4k box however this will not pause Live TV (despite the website saying it can) and when I try to set up the USB stick for recording, I get an error message saying it is unable to format the hard disk. This box has been swapped for another 4K box and the issues are identical. Has anyone managed to set up a 4k box to record and should it be able to pause live tv or not? Having spent 90 mins on chat with Julie from Tech Support, she says it cant pause live tv despite what the website says and first I needed to format the USB in a PC and then I didnt need to format it; just connect to the box and press Record - that doesnt work Julie, I get an on screen message telling me to format the USB. Her only solution was to send another box which has the same issues. Can anyone point me in the right direction please? TIA

[fr8ys]

@Diaco 

Hi,
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

[Diaco]

I’m having issues following a new router install my 4k box now won’t record and gives error message saying usb is write protected - it’s worked fine for the last two years, Julie from chat couldn’t help at all, very frustrating 

[Karl-TalkTalk]

Hi

Our help article explains this a little more : 

You can pause live TV and then restart viewing or fast forward / rewind back to the point you paused the programme. However, you cannot immediately rewind live TV to an earlier time.

Thanks  

Karl. 

[fr8ys]

What size usb stick are you using? Where did you purchase it from?

The reason I ask is that a maximum size stick is 1TB, but true 1TB sticks take so long to format. The recommended size from most users is 256gb. Bearing in mind YouView boxes were 320gb this is felt adequate.

Also you need to have bought it from a reputable retailer. Auction sites are awash with fake sticks and advertised 1TB sticks have been known to be no more than 32GB.

The 4k box is very good at spotting these fakes and won't complete the formatting if there is an issue.

As for rewinding, the box uses time shift so you have to press record first then play. This then allows you to rewind yo the point you pressed pause. You have to do this each time you turn the box on and each time you change channel.

If you search your Netgem 4k box manual, you will find the generic manual which is basically the same as your box.

Hope this helps.