TalkTalk boxes not working

[overingtons]

We have two talk talk boxes , (one of which we purchased from you, not free with package) connected to two different tv's with a shared aerial access.

Everyday we are having to unplug and reboot  talk talk box 1! .  Sometimes more than  once a day. This is really frustrating and when we can get to to work it keeps failing to record programmes and freezes when watching tv. 

Talk talk box 2 is also intermittently failing to record tv programmes and we have to reboot and unplug not as often as box 1 . Both tv's operate perfectly when the talk talk boxes are not connected to them.   Do we need new talk talk boxes as this has been going for for some months now? 

[Michelle-TalkTalk]

Morning,

A software update has been released and should have been updated last night if the TV box was switched on and connected. Please let us know if you experience any issues.

Thanks

[stevieboy]

Thanks @Michelle-TalkTalk 👌

[Michelle-TalkTalk]

Hello,

The update we have received is that the issue has been identified and should be resolved within the next 24hrs.

Thanks

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. Just to advise the time change/BST issue has been escalated and we will post back here as soon as we receive an update on this.

Thanks

[fr8ys]

The clock issue is affecting all TalkTalk YouView boxes.

Staff here cannot swap boxes anymore and TalkTalk have not provided recordable boxes for over 2 years now.

If you want a new box you will need to phone customer services to see if you are eligible. You may need to recontract.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

[overingtons]

I've done full factory reset on the one that isn't working , deleting all recordings and its still not working. Plus nether box has updated the time with the change to British summer time and I cannot find away to update the clock in settings or anywhere else. To be honest considering just leaving talktalk and going elswhere. 

[fr8ys]

Have you done a full factory reset or the maintenance mode keep recordings option?

The keep recordings option attempts to repair a corrupted hard drive if possible, whereas a factory reset , or the delete recordings option will repair a corrupted hard drive if possible.

As the box is failing still, try a full reset, which will delete recordings, even if already done as some have reported success following a second reset.

Hope this helps.

[overingtons]

One of the boxes is currently working the  other still fails to record anything and has done since the beginning of March. 

[Karl-TalkTalk]

Hi

Thanks for letting me know.

Karl

[overingtons]

Have updated both as recommended by Keith and at the mo they are behaving, early days! Thank you Keith

[Karl-TalkTalk]

Hi

Follow the advice from Keith and let me know if this helps.

Regards,

Karl. 

[KeithFrench]

These are no longer supplied by TalkTalk, so they cannot replace them. All you can try is a maintenance reset & keep recordings (or if you are happy to there is the option to reset and erase recordings). To do this:-

1. Turn the unit off at the rear.
2. Turn it back on again
3. Press the On button on the front and then press + and - buttons on the front of the box at the same time for 15 seconds.
4. Using your remote scroll down to Factory reset Keep recordings and press OK. If your remote does not work, you can use the + and - buttons on the box.
5. Follow the steps through the setup wizard and test your remote again upon boot up.

[overingtons]

Yes they are both  dn372T. 

[KeithFrench]

They all are, is the model number DN372T?

[overingtons]

They are both Huawei. 

[KeithFrench]

Which boxes do you have?